RETURNS OR EXCHANGES
Thank you for your purchase. To ensure a better shopping experience, we offer a 30-day return policy. Please carefully read the following refund and return terms before making a purchase.
- 30-Day Return Period
Customers may request a return within 30 days from the date of receipt of the item(s). Return requests submitted more than 30 days after receipt may not be accepted.
- Return Conditions
To be eligible for a return, the item(s) must meet the following conditions:
The item(s) must remain in an unused and undamaged condition;
The packaging must be intact, including the original packaging, labels, and accessories (if applicable);
The item(s) must be free from artificial damage, contamination, or abnormal wear and tear;
Valid order information or proof of purchase must be provided.
Refunds or returns are generally not supported in the following cases:
Return requests based on personal preferences regarding scent or subjective differences in experience;
Items that have been used, significantly unsealed, or are in a condition that prevents resale;
Issues resulting from improper use or artificial damage;
Special promotional or clearance items (specifically marked on the product page as non-returnable).
- Refund Process
To request a refund, please contact us via our website’s customer service or contact channels, and provide the following information:
Order number;
Name of the purchaser;
Description of the issue;
Photos of the item(s) (if the item(s) are damaged or have quality issues).
Once your request has been reviewed and approved, we will send you detailed return instructions.
- Return Address
Return Address: 1330 MEETING ST UNIT 103
EVANSVILLE, IN 47715
Please do not return items directly without prior authorization. Items returned directly without confirmation may not be eligible for refund processing.
- Refund Processing Time
Once we have received and inspected the returned item(s), we will notify you of the outcome of the refund review.
If the refund is approved:
The refund will be issued to the original payment method used for the purchase;
Refund processing is typically completed within 5–10 business days;
The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your bank, credit card issuer, or payment platform.
- Return Shipping Costs
Unless the item(s) have quality issues, were shipped in error, or were damaged during transit:
Customers are generally responsible for return shipping costs;
Original shipping fees (if applicable) are generally non-refundable;
If the return is necessitated by an error or responsibility on our part, we will cover the associated costs. 7. Damaged or Incorrect Orders
If you receive items that are damaged, missing, or incorrect, please contact us within 48 hours of receipt and provide relevant photographs to facilitate processing.
- Policy Updates
We reserve the right to modify this Refund Policy at any time; the updated policy will become effective upon its publication on the website.
Contact Us:
Email: shaun@museboy.shop
support@museboy.shop
